Working with clients including railway operators (who utilize the company’s systems and software solutions) to understand and analyse their business practices and workflows to meet business needs.
Establish and maintain contact with relevant representatives within key client organisations.
Identifying gaps and / or inefficiencies in customer’s processes that could be solved with the use of the company’s software solutions.
Continually provide feedback to the company’s software development department regarding modifications or additional functionalities in order to keep up with user’s requirements and expectations.
Finding areas in which the company’s software solutions improved by converting consultations, interviews and collaborative discussions with customers into functional specifications for the company’s software development department.
Oversee the deployment of the company’s systems and software solutions into clients’ networks, by taking responsibility for developing and executing test plans and commissioning checks.
Assist the company’s training academy in the development of training materials and facilitate / deliver training to clients including railway organisations personnel.
Face to Face communication with users relating to needs so as to meet software system and solution requirements.
Stay up to date with knowledge about technology changes and developments with regards to the company’s products.
Carry out analysis of data from clients’ measurement system databases to identify key data and create specifications around how the company’s central monitoring software should handle such data.
Assist with customer technical support.
Reviewing of tender specifications and assisting prospective clients to develop general system specifications that suit their individual business requirements.
Monitor customer satisfaction and report to Australian Branch Manager and Head of Sales & Marketing when appropriate.
Assist in management, planning and resourcing of projects.
Assist with Installation and Commissioning Activities when needed.
Skills & Experirience Required:
Bachelor Degree Level Education in an Engineering Field
At least 3-5 years of railway industry specific skills and experience.
Substantial knowledge of Hot Bearing, Hot Wheel and Wheel Impact Load detector systems.
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook), Microsoft SQL and SAP
Strong interpersonal and cross cultural communication skills and ability to work with international clients